Frequently Asked Questions 💬

Booking a service is quick and easy! Simply search for the service you need, browse verified professionals in your area, compare prices and reviews, then select your preferred pro and schedule a time that works for you. Payment is processed securely through our platform, and you'll receive instant confirmation with all booking details.

Yes, creating a free account helps us provide you with the best experience. With an account, you can track your bookings, save favorite professionals, view booking history, manage payments, and receive personalized service recommendations. The registration process takes less than a minute.

We currently operate across the United States, Canada, United Kingdom, and Australia. Our network of 50,000+ verified professionals covers major metropolitan areas and surrounding regions. Enter your zip code or city when searching to see available professionals in your specific location.

Absolutely! Many of our professionals offer same-day service for urgent requests. When searching for a service, you can filter by "Same-Day Available" to see pros who can help you today. Popular same-day services include plumbing repairs, mobile oil changes, locksmith services, and emergency HVAC repairs.

There's no cost to browse or create an account. You only pay for the services you book. Each professional sets their own rates, which are displayed upfront before booking. There are no hidden fees or surprise charges - what you see is what you pay.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely through our encrypted payment system, and your financial information is never shared with service providers.

Payment is authorized when you book, but you're only charged after the service is completed. If you need to cancel or reschedule, you can do so according to the professional's cancellation policy without being charged. For subscription services, you're billed on your scheduled renewal date.

We stand behind every service with our Satisfaction Guarantee. If you're not satisfied with the work, report it to us within 48 hours. We'll work with the professional to resolve the issue or provide a full refund. Most issues are resolved within 24 hours of reporting.

Click "Become a Pro" and complete our simple application process. You'll need to provide proof of licensing and insurance, pass a background check, and complete our verification process. Most applications are reviewed within 2-3 business days. Once approved, you can start accepting bookings immediately.

Requirements vary by service type, but generally include: valid business license, proof of insurance, passing a background check, professional certifications where required, and maintaining a minimum 4.0 rating. We want to ensure our customers receive quality service from qualified professionals.

There's no monthly fee to join. We charge a service fee of 15-20% on completed bookings, depending on your service category and volume. You set your own rates, control your schedule, and keep the majority of your earnings. Payment is transferred to your account within 2-3 business days after service completion.

Yes! You have complete control over your availability, pricing, and service areas. Set your own rates (we provide pricing guidance), block off times when you're unavailable, choose which types of jobs you want to accept, and define your service radius. You run your business, we just help you grow it.

Every professional goes through our rigorous verification process including background checks, license verification, insurance confirmation, identity verification, and skills assessment. We also continuously monitor performance through customer reviews and ratings to ensure quality standards are maintained.

Yes! All professionals on our platform are required to maintain current general liability insurance and, where applicable, professional liability insurance. Insurance requirements vary by service type, but we verify all policies before professionals can accept bookings.

Your satisfaction is our priority. Contact us within 48 hours if you're unhappy with any aspect of the service. We'll review your concern, mediate with the professional if needed, arrange for the work to be corrected, or provide a full refund. We're here to make it right.

After each completed service, customers rate their experience on quality, professionalism, communication, and value. These ratings are verified and cannot be removed. Professionals with ratings below 4.0 are placed on probation or removed from the platform to maintain our quality standards.

Log into your account, go to "My Bookings," select the booking you want to modify, and choose "Cancel" or "Reschedule." Cancellation policies vary by professional - most allow free cancellation up to 24 hours before the scheduled time. Late cancellations may incur a fee.

Absolutely! We encourage communication. Click "Contact Pro" on any professional's profile to ask questions about their services, availability, or specific requirements for your job. Most professionals respond within a few hours.

Yes! Download our free mobile app for iOS and Android. The app offers all website features plus push notifications for booking updates, easier communication with professionals, mobile payment options, and quick rebooking of favorite pros.

Our customer support team is available 24/7. Reach us via live chat on the website or app, email support@ondemandmarket.com, or call our toll-free number. Average response time is under 2 minutes for live chat and under 4 hours for email inquiries.